Coastal | FAQ

Will I receive a confirmation of my online booking?

Reservations made will receive a confirmation of payment and it's respective booking. Coastal will then evaluate the request and forward the digital rental agreement with all details about your rental which you may present to the agent or rental office upon your arrival.
Will you place a hold or block funds on my credit card?

A hold of USD$250 or greater (based on the agent’s discretion) will be placed on the payment card. At the end of the rental, the hold will be released.
What if I need to keep the car a bit longer than the agreed date and time?

If for whatever reason you may need to extend your rental, please notify the office that we may make adjustments to your record.
Do you have mileage limit?

At COASTAL all rentals comes with unlimited mileage. COASTAL do not charge for mileage and there is no limit.
Do I need to purchase a local driving permit?

In St. Maarten, you do not need to purchase a driving permit to rent a vehicle. Your local driver's license is acceptable here.
Can I change the car during the pickup?

Changing the car during pick up or during your rental is acceptable at COASTAL and is referred to as UPGRADE or DOWNGRADE. Upgrades or Downgrades may result to an increase or decrease of the rental cost.
How can I cancel my reservation?

Reservations may be cancelled by clicking the cancellation link which you will find in your first booking confirmation. We would be happy to assist you. Reservations cancelled at least 48hrs of the arrival date is 100% refundable, within 48hrs will result in forfeit of the security deposit.
Do you have discounts for regular clients?

COASTAL'S loyal and repeat customers benefit and save 10 to 15% on their rentals. Just reference you last rental by name or invoice number.
Can I pickup or return the car at a location chosen by me?

COASTAL offers door to door delivery and pick ups. Picking up or returning at the Airport or Cruise port or Hotel, no worries. We got you covered!
Do I have to refuel the car before returning it to COASTAL?

You are advised to return the car with the same amount of fuel as when you collected it. Any missing gas will be billed at current COASTAL rates.
Do you offer Zero deductible or Zero excess with your insurance?

COASTAL do not offer zero excess on Insurances, however a Partial Excess Waiver (PEW) may be purchased to reduce the excess to 20% of its amount. For more information about our various insurances and their excesses please go to our "Insurances" tab in our menu.
OUR CRUISESHIP WILL BE STAYING OVERNIGHT . DO YOU HAVE PARKING AT YOUR CRUISE PORT LOCATION?

COASTAL OFFERS PARKING DIRECTLY IN THE GATED CRUISE SHIP TERMINAL AT THE DR. A.C. WATHEY CRUISE FACILITY FOR OUR CAR RENTALS THAT WILL BE STAYING OVERNIGHT. THERE IS NO TIME RESTRICTIONS. LEAVE AND RETURN TO YOUR SHIP AS YOU WISH.
WHAT SIDE OF THE ROAD DO YOU GUYS DRIVE ON ? AND CAN WE DRIVE OVER TO THE FRENCH PART OF THE ISLAND WITH THE RENTAL?

IN ST.MAARTEN WE DRIVE ON THE RIGHT SIDE OF THE STREET ON BOTH PARTS OF THE ISLAND. YOUR COASTAL CAR CAN BE DRIVEN FREELY ON ANY SIDE.
DO YOU HAVE AN UNDER AGE DRIVING RESTRICTION?

ALL DRIVERS MUST BE AT LEAST 21 YEARS OF AGE IN ORDER TO RENT A CAR FROM COASTAL
I WANT TO MAKE A BOOKING, BUT I AM NOT PICKING UP AND OR DROPPING OFF AT ANY OF YOUR LOCATIONS LISTED. WHAT DO I DO?

PLEASE CHOOSE "Other" FOR PICK UP OR DROP OFF POINT AND SELECT YOUR DESIRED LOCATION. IF YOUR DESIRED LOCATION IS NOT DISPLAYED THEN SELECT "main office" AND DESCRIBE YOUR LOCATION AS DETAILED AS POSSIBLE IN "NOTES" UPON COMPLETING YOUR RESERATION. THE MAIN OFFICE WILL CONTACT YOU IF THERE ARE ANY DESCREPANCIES ABOUT YOUR DESCRIPTION.
CAN WE EXPLORER ST.MAARTEN IN 1 DAY?

YES YOU CAN! OUR ISLAND IS JUST ABOUT 56KM OF DRIVING WITH THE USE OF 1 MAIN ROAD. IT WILL TAKE YOU APPROXIMATELY 1 HOUR AND 40 MINUTES TO CIRCLE THE ISLAND NON STOP.
What happens if our ship cannot dock in St.Maarten?

Coastal is always adequately notified by Port Management when a ship cannot dock. Upon confirmation, all reservation deposits are then immediately refunded 100%.